Welcome Guide

We're so happy to have you here and honored that you've chosen to carry our products in your shop! Below is everything you need to know to get started with your order.

🛒 How to Place an Order

1. Browse Our Initial Buyer’s Guide
   Need help deciding what to order? Scroll down for a link to our most popular product picks.
2. Add to Cart & Checkout
   Add items to your cart and proceed to checkout. No payment is required at this stage.
3. Select Your Payment Method
   Choose from credit card, PayPal, or bank transfer. Your country’s currency should be automatically applied. If it is not, please let us know so we can update it for you.
4. Order Review & Final Invoice
   Once your parcel is ready, we’ll send an email with your invoice including shipping costs and a link for payment.
5. Shipping Confirmation
   After payment is received, you'll get a shipping confirmation email with a tracking link. You can also log in to your portal to check your order status under "All Orders".

💡 First Order Guide

Browse the First Order Guide - a list of our most-loved products to help curate your first order.

Still not sure? Email us at wholesale@threadandmaple.com and we can provide you with some additional guidance based on your shop. 

💳 Order Minimums & Payment Info

• First Order Minimums:
  CAD $250 | USD $200 | £150 | €200 | AUD $275
  (No minimums for future orders!)
  
• Currencies Accepted:
  We offer pricing in CAD, USD, EUR, GBP, and AUD. Prices are displayed in your local currency based on the location you shared in your wholesale inquiry.
  
• No Exchange Fees:
  You’ll be invoiced and pay in your home currency to avoid any foreign transaction fees. (You can see your selected currency at the top left of your window.)

For full details, please refer to our Payment & Taxes page.

🏷️ Listing & Pricing in Your Shop

• RRP Guidance:
  Our suggested retail prices (RRP) can be found in your Wholesale Price List.
  For UK/EU shops: Many increase prices by 10–15% to offset VAT duties.
  
• Marketing Materials:
  We make it easy to showcase our products online! Download high-res product photos and copy/paste descriptions from our Wholesale Marketing Pack.

🎯 Need Help With Your First Order?

We’d be happy to curate a collection based on your shop's vibe or budget! Just send us a note at wholesale@threadandmaple.com — we’ve got you covered.